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General
questions
What I need to use Exportizer Pro?
What
database formats are supported?
What
are the differences between Exportizer Pro and Database Tour exporting?
What
interface (GUI) languages are supported?
Purchase and
post-purchase questions
I want
to purchase several your products. May I figure on a discount price in this case?
I
purchased Exportizer Pro and I need support. Where should I place the support ticket?
I
purchased Exportizer Pro, but after entering serial number, I see error message 'Exportizer Pro
has already been registered on another computer'. What does it mean?
I
purchased Exportizer Pro, but cannot activate it. I enter my serial number and program
says it is valid, but every time the program starts, activation window appears.
What am I doing wrong?
I installed and registered
Exportizer Pro, but now I want to move it on another computer. What is the right way to do this?
Cannot find your question? Please contact us.
ANSWERS
Q. What I
need to use Exportizer Pro?
A. First of all, you need
to have a database with data, and a database engine
installed (please, refer to next question for these issues).
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Q. What database formats are supported?
A. This depends on database engines available and the versions of the engines. Current
version of Exportizer Pro can work with data via two database engines - Microsoft ActiveX Data Objects (ADO) or Borland Database
Engine (BDE). Full list of supported database formats is listed here.
Note
You can decide by yourself, which database engine to use (or both ones).
In
order to work with data via BDE you must have BDE (at least 5.0 version) installed
on your machine.
Windows 2000 and later Windows versions include ADO, therefore
in order to work with data via ADO it is enough to have Windows 2000 or later
Windows operating system. For previous Windows systems, you may download and install
MDAC from Microsoft web site. You can check the presence of BDE and ADO on your
machine and their versions after installing Exportizer Pro in About... section..
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Q.
What are the differences between Exportizer Pro and Database Tour exporting?
A. Both tools, Exportizer Pro and Database Tour, use similar mechanisms to connect the databases and export data. But
there are also important differences between them. While Database Tour is a genaral database tool, where data exporting is one of the many features, Exportizer Pro
is designed for export purposes mainly. Therefore,
Exportizer Pro has more compact interface and significantly lower price.
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Q. What interface (GUI) languages are supported?
A. Exportizer Pro supports English and German interfaces. You can easy switch between them using Exportizer Pro menu.
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Q.
I want to purchase several your products. May I figure on a discount price in
this case?
A. Yes. You should start order process from here.
You will be able to select more than one product to purchase by lower price than
they are usually sold separately. If the product combinations offered are different
as you would like to purchase, or if you want to purchase multiple licenses for
some of the products, please contact us.
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Q. I purchased Exportizer Pro and I need support.
Where should I place the support ticket?
A. You may contact us
either using the online contact form, or sending email
to addresses, which appear in About box of Exportizer Pro.
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Q. I purchased Exportizer Pro, but
after entering serial number, I see error message 'Exportizer Pro has already been
registered on another computer'. What does it mean?
A. Note,
that you may use your purchased product on the amount of computers, which is allowed
by purchased license.
For example, if you purchased one license, you may
use the program on one computer only, as it is described here.
In
your case, it is mean that you have already activated Exportizer Pro with your serial
number on other computer(s) and you are trying to activate it on extra computer.
So, you should uninstall Exportizer Pro on some other computer(s) and try again. In
case of the problem still exists, please contact us with specifying your
serial number.
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Q.
I purchased Exportizer Pro, but cannot activate it. I enter my serial number and program
says it is valid, but every time the program starts, activation window appears.
What am I doing wrong?
A. The activation of Exportizer Pro is done
within two steps: validation of your seral number, and the activation itself.
You
usually should not have problems with first step, if you have valid serial number.
The
second step (activation) is used to prevent casual piracy. Note, that you may
use your purchased product on the amount of computers, which is allowed by purchased
license. Activation just ensures that your serial number was used in compliance
with Exportizer Pro license; in other words, it ensures, that amount of computers,
where your serial number is used, is not larger than amount of copies purchased.
For
example, if you purchased one license, you may use the program on one computer
only, as it is described here.
Activation is usually
done automatically behind the scene, after you enter your serial number and if
you have Internet connection.
In your case, it seems, the serial number
validation passed successfully, but activation failed due to either your serial
number is used on other computer(s), or you have not Internet connection on your
computer.
If you have not Internet connection on the computer where you
want to use Exportizer Pro, you should get the activation code using another
computer, which has Internet connection, and then enter it in the program; just
follow instructions, which appear during the activation process.
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Q. I installed
and registered Exportizer Pro, but now I want to move it on another computer. What is the right way to do this?
A. One Exportizer Pro license allows you to use
the program on one computer only. To move installed and registered program on
another computer, you should uninstall it on the old computer and install and
register it on the new one.
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